Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.

Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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Find all the information you need relating to www.getalt.co.nz! We aim to respond to all enquiries within 48 hours. Our customer service team are available Monday-Friday from 9am-4:30pm NZDT.


alt. New Zealand | Help Center

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Vape Laws 2025 – Disposable Vape Ban & Transition Support

My alt. is not producing vapour

My alt. is not charging

My alt. lights up and activates when I am not using it

My battery is not lasting as long as it used to

My alt. Pod and device connection isn't stable

How To Unlock Your alt. Vape

alt. Device

My alt. Pods are leaking

My alt. Pods appear to be blocked

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My alt. Pod tastes burnt but there is liquid in the pod

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What type of testing have you completed with the alt. Device?

What are your manufacturing standards?

Why should we trust your e-liquid formulation?

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I can't verify my ID?

Why can I no longer redeem a Pod pack for registering my alt.?

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Find information about shipping, delivery and ordering with alt. New Zealand

Find information on returns, exchanges, and refunds.

Important information regarding the ban on disposable vapes on 17 June 2025 and where to find support.

Find information on how to troubleshoot your alt. Device or pods.

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