alt New Zealand Limited (“ALT”) Refund/Return Policy. ALT will accept product returns and provide you with a refund or repair where:. The product is faulty or is not of acceptable quality; or. The product is not fit for its intended purpose; or. The

alt New Zealand Limited (&#x201C;ALT&#x201D;) Refund/Return PolicyALT will accept product returns and provide you with a refund or repair where:The product is faulty or is not of acceptable quality; orThe product is not fit for its intended purpose; orThe product does not match the sample or our description; andYou can present your ALT receipt or other adequate proof of purchase.ALT will not accept return of and/or issue any refund for purchases made other than through the Website. Any other purchases must be returned through the location/stockist from at which the products were purchased.&#xA0;Any Cosmetic Damage Must Be Reported Within 48 Hours of Delivery.Please note that we may request for you to email/send pictures of damaged or defective merchandise prior to sending the items back. We may also email you with troubleshooting steps in an attempt to save you the time of returning the items.&#xA0;Order cancellation and returning unopened products.You have the right to withdraw from the Order with ALT and to return any new unused item purchased from us for a refund without giving any reason up to fourteen (14) days following the receipt of the item purchased. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the Order by contacting ALT Customer Team at <a data-fr-linked="true" href="mailto:support@getalt.co.nz">support@getalt.co.nz</a>. If you withdraw, ALT will reimburse to you all payments received from you, excluding the costs of shipment, within fourteen (14) days from the day you inform us of your decision to withdraw.If you elect to withdraw, you must return the new, unused item purchased to ALT within fourteen (14) days of notifying us of your election. We may withhold reimbursement until we have received the purchased item. No refunds will be issued for items not returned within fourteen (14) days of notifying ALT that you would like to return the items for a refund. You agree that you will be responsible for the cost of return shipment in the event you elect to withdraw from the purchase agreement and to return an item for a refund.&#xA0;For hygiene reasons, if there is an error with your order (wrong flavour/strength) you must keep the product sealed and notify us within 48hrs of receipt. If we are not notified within 48 hours of receivership or if the product is un-sealed and/or opened, it is assumed you have accepted the error and do not wish to have the product replaced by your original order.If you decide to return a product and originally received free shipping, you will be responsible for the shipping cost associated with initial delivery. For example, if you received free shipping, but it costs us $5.99 to ship the product to you, we will deduct $5.99 from your refund. This may be higher or lower depending on the weight. ALL SHIPPING COSTS ARE NON REFUNDABLE.Here are the steps you will want to take:1. Contact ALT via the Contact Please get approval from the agent to send the item back before sending the item. We will send you a return ticket. We may email you after you submit the Return in any attempts of troubleshooting.2. Repackage the item including all original parts, packing materials, instructions, etc. Within reason this means that everything must be returned exactly as it was sent to you. If you do not have the original packaging we will NOT accept this as a return. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item. DO NOT send items back in regular envelope, this is not sufficient packaging and can cause items to be lost in the mail as the envelopes are not tracked. Padded parcel bags are a must.3. Include a copy of the original receipt in the package.4. If you are to receive a refund, it will be issued by ALT when the returned item has been received in satisfactory condition. Refunds will be processed within 10 business days of receiving the items. And will be applied directly to the method that was used to make a purchase.5. Usually refunds can take up to 5 business days to completely process after the refund has been initiated. Refunds are only issued to the original form of payment on the corresponding order. If you have any questions on our return/refund process, feel free to use the contact page. We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.

Return Policy

alt New Zealand Limited Privacy Policy. alt New Zealand Limited trading as alt. (“we”, “us” and, “our”) is committed to protecting the privacy of your personal information.  This Privacy Policy explains how we collect, store, use and disclose persona

alt New Zealand Limited Privacy Policy alt New Zealand Limited trading as alt. (&#x201C;we&#x201D;, &#x201C;us&#x201D; and, &#x201C;our&#x201D;) is committed to protecting the privacy of your personal information. &#xA0;This Privacy Policy explains how we collect, store, use and disclose personal information about our customers, and people who apply for employment with us, and how we comply with our obligations under the New Zealand Privacy Act 2020 (&#x201C;Privacy Act&#x201D;). It also explains how to contact us if you have any questions about the management of your personal information or would like to access the personal information we hold about you.This Privacy Policy applies to personal information we collect, hold and use about you when we carry out our business activities, such as when you purchase our good and services, visit our website or other digital platforms, communicate or interact with us, enter any competitions, complete any surveys or enter our stores.In this Policy &#x201C;personal information&#x201D; has the same meaning as defined in the Privacy Act.We may amend this Policy at any time by posting the updated version on our website.We are not responsible for the privacy practices of sites that are linked to this website via hyperlinks, banner advertising or otherwise. What information do we collect?Generally, the information we collect about customers includes your name, delivery address, birthdate, phone number, details of products you have purchased from us, payment and billing information, e-mail addresses, and any other information you may provide to us during our interactions including on social media.We also collect demographic information, which is not unique to you, such as your postcode, age, gender, shopping preferences, interests and favourites.When you visit our websites, we may also collect information about your computer, including your IP address, date/time of your visits, duration of your visits, the pages and documents accessed, the previous site accessed (i.e. the referring URL) and the type of browser being used.We also collect information about your use of our website using cookies. You can choose to decline cookies, but if you do so, you may not be able to fully experience our online interactive features. How we collect and hold informationWhere it is reasonable and practicable to do so, we collect your personal information via our customer service centre, by phone, email, mail, website, when you complete any survey/application forms, or enter any of our competitions or special promotions/activities, when you interact with us on social media (such as Facebook or Instagram) or when you deal with team members in our stores.We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We will keep your personal information secure and it will be held by us in our customer database in accordance with the Privacy Act. We will only release your personal information if you authorise us to do this or if we are legally required to do so. Why we collect and how we use informationWe collect and use your personal information to:Communicate with you and answer any questions or provide information or advice.Improve and personalise your experience with us, such as when you are in store, on-line or when otherwise interacting with us.Better understand our customers&#x2019; requirements and preferences, conduct product and market research, personalise and improve our service and to provide offers that are of greater interest or benefit to you.Undertake and administer promotions, competitions, in-store events, marketing activities, direct marketing, database compilation, analysis of trends and demographics and other marketing or promotional activities.Process payments and to deal with your feedback or complaints and provide refunds and discounts.Complete other transactions with you.Manage our stores, supply logistics and inventory.Communicate warranty and product recall purposes.Undertake our administrative and operational functions.Counteract fraud, loss and theft prevention activities.Investigate a breach of any of our terms and conditions or any suspected unlawful activity. How we disclose your informationWe may disclose your personal information to undertake any of the purposes set out above, or where permitted or required by law or as otherwise detailed in this Privacy Policy. &#xA0;Recipients of your personal information may include:Our employees, contractors or service providers, to the extent reasonably necessary for them to carry out their duties/obligations. This may include research agencies, website development agencies, payment processing agencies, IT systems administrators, couriers, payment processors, lawyers and business advisors;Suppliers of products and services for delivery, product warranty and recall purposes; andAny person to whom we are required or permitted by law to disclose personal information. This may include the NZ Police, an ambulance service, or Government departments or regulators within New Zealand in connection with law enforcement activities and emergency services.&#xA0;We require any third party to whom we disclose personal information to protect that information against any unauthorised use, access or disclosure in accordance with the Privacy Act. We may occasionally transfer your personal information to organisations located overseas, for example where:We use service providers based overseas;You have requested a product or service that involves an international element;We need to comply with foreign legal or regulatory requirements; orAn international payment has been made.We require overseas recipients to use personal information only for the purpose for which we provide the information to ensure that our privacy obligations in respect of your personal information are not breached, and to implement strict confidentiality and data protection arrangements. Accessing and correcting your personal information, and questionsYou can request access to your information or that your information be corrected by contacting us at the address below. Your request will be processed in accordance with the Privacy Act. SMS ComplianceBy entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.&#xA0; Our privacy policy may change from time to time and this will be reflected on our website. If you have any questions please email us at <a data-fr-linked="true" href="mailto:support@getalt.co.nz">support@getalt.co.nz</a>

Privacy Policy

alt New Zealand Limited t/a alt.  (“ALT”). Terms and Conditions of Sale ("Sales Terms"). General. ALT is the owner and publisher of the content contained in the website www.getalt.co.nz (referred to as "our", "us", "we"). Your use of this website, an

Terms and Conditions

Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.

Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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