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Returns and Refunds

Find information on returns, exchanges, and refunds.

What is the returns process?

1. Contact alt. via the contact page detailing the information below:. Order Number:. Full Name:. Address:. Phone Number:. Reason for the return:. We will get in contact with you as soon as possible. If we approve the return, we will send you a retur

What is your refund policy?

alt New Zealand Limited (“ALT”) Refund/Return Policy. ALT will accept product returns and provide you with a refund or repair where:. The product is faulty or is not of acceptable quality; or. The product is not fit for its intended purpose; or. The