We accept the following payment methods:. Please note that we cannot accept payments from credit or debit cards issued outside New Zealand. To complete your purchase, use an alternative payment card, try a POli Pay bank transfer, or visit a VAPO stor

We accept the following payment methods:<ul><li>VISA</li><li>Mastercard</li><li id="isPasted">POLi internet banking (easy bank transfers)</li></ul>Please note that we cannot accept payments from credit or debit cards issued outside New Zealand. To complete your purchase, use an alternative payment card, try a POli Pay bank transfer, or visit a VAPO store. If you would like more information, you can contact us.

What payment methods does alt. accept?

We do not offer Afterpay, Zip pay, or any other buy now, pay later payment services.

We do not offer Afterpay, Zip pay, or any other buy now, pay later payment services.&#xA0;

Does alt. accept Afterpay or Layby?

Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.

Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

Go to shop

alt.

alt. accepts payment via VISA and Mastercard.

Payments

Where do you ship to?

How much is shipping?

How long does shipping take?

Do I have to be home to receive my order?

The address on my order is wrong. How do I change this?

How do I track my order?

Shipping and Delivery

What is the returns process?

What is your refund policy?

Returns and Refunds

What’s Changing?

What Does This Mean for You?

Where Can You Find More Information?

Vape Laws 2025 – Disposable Vape Ban & Transition Support

My alt. is not producing vapour

My alt. is not charging

My alt. lights up and activates when I am not using it

My battery is not lasting as long as it used to

My alt. Pod and device connection isn't stable

How To Unlock Your alt. Vape

alt. Device

My alt. Pods are leaking

My alt. Pods appear to be blocked

There is liquid on the inside of my sealed alt. Pod pack

My alt. Pod tastes burnt but there is liquid in the pod

alt. Pods

Troubleshooting

How long does a pod last?

What are the ingredients in alt. Pods?

How long does an alt. Battery last?

What type of testing have you completed with the alt. Device?

What are your manufacturing standards?

Why should we trust your e-liquid formulation?

Product Information

I can't verify my ID?

Why can I no longer redeem a Pod pack for registering my alt.?

Website Issue Troubleshooting

Website Information

Why can I no longer redeem my alt. Perks?

alt. Perks Has Ended

Can I change or cancel my order after purchasing online?

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