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Shipping and Delivery

Find information about shipping, delivery and ordering with alt. New Zealand

Where do you ship to?

We currently only ship to New Zealand. We do not ship to Australia or any other international locations.

How much is shipping?

alt.offers free overnight shipping on NZ orders over $40 (excluding rural and weekend deliveries). Provided you place your order before 2pm, and it's not during the holidays, your order should be with you the next business day. During busier periods,

How long does shipping take?

We always select overnight couriers for parcels being sent within New Zealand, but NZ Post does not guarantee time frames. Provided you place your order before 2pm, and it's not during the holidays, your order should be with you the next business day

Do I have to be home to receive my order?

Yes. All orders are dispatched with a signature requirement and 18+ stickers, which means ID must be sighted on delivery. The courier cannot leave the orders unattended. We cannot arrange for parcels to be left as an ATL (authority to leave) or remov

The address on my order is wrong. How do I change this?

If your order has already been dispatched and you want to change the delivery address, you may be able to redirect it through your tracking link or by contacting NZ Post here. alt. is not responsible for any costs associated with redirecting orders.

How do I track my order?

Once our warehouse has dispatched your order, you will receive a shipping confirmation email with a NZ Post tracking number included. Paste your tracking code here to track your order. Please check for NZ Post delay updates here.