Please refresh the cookies/cache in your browser and try again, get in touch with us if the issue does not resolve.

Please refresh the cookies/cache in your browser and try again, get in touch with us if the issue does not resolve.

I can't verify my ID?

You must have a free pod pack card to redeem your free pod pack. You will find this inside selected alt. kit boxes alongside the instruction manual. Scratch to reveal your code and enter it on the Register Your alt. page. If you are still having trou

You must have a free pod pack card to redeem your free pod pack. You will find this inside selected alt. kit boxes alongside the instruction manual.Scratch to reveal your code and enter it on the <a class="fr-strong" href="https://getalt.co.nz/pages/register" rel="noopener noreferrer" target="_blank">Register Your alt. page.</a>If you are still having trouble please contact customer support.

I'm having trouble redeeming my scratch card

1. Create an account on our website. 2. Log into your account. 3. Go to your account section and click on the alt. Perks logo. 4. Enter in your unique codes!

1. Create an account on our website.&#xA0;2. Log into your account3. Go to your account section and click on the alt. Perks logo.&#xA0;4. Enter in your unique codes!

How do I join alt. perks?

Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.

Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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alt.

Find more information about our website. i.e. Age verification, Register your device

Website Information

How much is it to ship to New Zealand?

When will my order be shipped?

Do you ship to Australia or Internationally?

Do I have to be home to receive my order?

Shipping and Delivery

What is the returns process?

What is your refund policy?