Shipping and Delivery

Find information about shipping, delivery and ordering with alt. New Zealand

Returns and Refunds

Find information on returns, exchanges, and refunds.

Vape Laws 2025 – Disposable Vape Ban & Transition Support

Important information regarding the ban on disposable vapes on 17 June 2025 and where to find support.

Troubleshooting

Find information on how to troubleshoot your alt. device or pods.

Subscriptions

Important information about subscriptions.

Product Information

Read more about our products.

Vaping Information

Find more information on vaping here.

Website Information

Find more information about our website. i.e. Age verification, Register your device

alt. Perks

Orders

Payments

alt. accepts payment via VISA and Mastercard.

Policies

Read our term and conditions and other policies