Shipping and Delivery
Find information about shipping, delivery and ordering with alt. New Zealand
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Returns and Refunds
Find information on returns, exchanges, and refunds.
Troubleshooting
Find information on how to troubleshoot your alt. device or pods.
Subscriptions
Find more information on our subscription service - Autoorder
Product Information
Read more about our products.
Vaping Information
Find more information on vaping here.
Website Information
Find more information about our website. i.e. Age verification, Register your device
Policies
Read our term and conditions and other policies
Get support
- Contact usOur customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.
- Call usOur customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).
- Contact Centre: +64 800 438 258