Shipping and Delivery

Find information about shipping, delivery and ordering with alt. New Zealand

Returns and Refunds

Find information on returns, exchanges, and refunds.

Vape Laws 2025 – Disposable Vape Ban & Transition Support

Important information regarding the ban on disposable vapes on 17 June 2025 and where to find support.

Troubleshooting

Find information on how to troubleshoot your alt. Device or pods.

Product Information

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Website Information

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alt. Perks Has Ended

Orders

Information on orders placed online.

Payments

alt. accepts payment via VISA and Mastercard.

Policies

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