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Shipping and Delivery
Find information about shipping, delivery and ordering with alt. New Zealand
Returns and Refunds
Find information on returns, exchanges, and refunds.
Vape Laws 2025 – Disposable Vape Ban & Transition Support
Important information regarding the ban on disposable vapes on 17 June 2025 and where to find support.
Troubleshooting
Find information on how to troubleshoot your alt. Device or pods.
Product Information
Read more about our products.
Website Information
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Orders
Information on orders placed online.
Payments
alt. accepts payment via VISA and Mastercard.
Policies
Read our term and conditions and other policies
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- Contact usOur customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.
- Call usOur customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).
- Contact Centre: +64 800 438 258