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alt. Device

Information on troubleshooting your alt. device

My alt. is not producing vapour

If your alt. is not producing vapour it is important to identify whether the issue is due to the alt. pod or the alt. device. Firstly, check to see if the light on your alt. is still lighting up when you drag. Light is still working. Please try anoth

My alt. is not charging

It is important to use a 0.5amp charger when charging your alt. If you don't have one, you can buy one here. High amp chargers can damage the charging components in the device leading to the device not working. The light on the alt. illuminates when

My alt. lights up and activates when I am not using it

If your alt. is activating when not at use this is a fault and it needs to replaced immediately. Please discontinue using your alt. and contact customer service for a replacement.

My battery is not lasting as long as it used to

Lithium ion batteries all lose capacity over time. This is the same as mobile phones. If you have had your alt. for some time it is reasonable to expect a decrease in duration of the battery. However, if your alt. is new and you are experiencing shor

My alt. pod and device connection isn't stable

If you are noticing connectivity issues between your alt. pod and alt. device please check inside where the alt. pod fits into the device to ensure there is nothing inside the device stopping the contacts from making a connection. If there is nothing

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