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alt. Device

Information on troubleshooting your alt. device

My alt. is not producing vapour

If your alt. is not producing vapour it is important to identify whether the issue is due to the alt. Pod or the alt. Device. Firstly, check to see if the light on your alt. is still lighting up when you drag. Please check inside where the alt. Pod f

My alt. is not charging

It is important to use a 0.5-amp charger when charging your alt. If you don't have one, you can buy one here. High-amp chargers can damage the device's charging components, causing it to stop working. The lights on the alt. illuminate when the alt. i

My alt. lights up and activates when I am not using it

If your alt. is activating when not at use this is a fault and it needs to replaced immediately. Please discontinue using your alt. and contact customer service for a replacement.

My battery is not lasting as long as it used to

Lithium ion batteries all lose capacity over time. This is the same as mobile phones. If you have had your alt. for some time it is reasonable to expect a decrease in duration of the battery. However, if your alt. is new and you are experiencing shor

My alt. Pod and device connection isn't stable

If you are noticing connectivity issues between your alt. pod and alt. device please check inside where the alt. Pod fits into the device to ensure there is nothing inside the device stopping the contacts from making a connection. If there is nothing

How To Unlock Your Vape

alt. Nu Disposable Vape. alt. Edition 2 Device