Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.

Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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alt.

It is important to use a&#xA0;0.5-amp charger when charging your alt. If you don&apos;t have one, you can&#xA0;<a href="https://getalt.co.nz/products/wall-to-usb-adapter" target="_blank">buy one here</a>. High-amp chargers can damage the device&apos;s charging components, causing it to stop&#xA0;working.The lights on the alt. illuminate when the alt. is on charge and extinguish when the alt. is fully charged. If this is not functioning as it should, please contact customer service.

It is important to use a 0.5-amp charger when charging your alt. If you don't have one, you can buy one here. High-amp chargers can damage the device's charging components, causing it to stop working. The lights on the alt. illuminate when the alt. i

My alt. is not charging

Troubleshooting

alt. Device

Where do you ship to?

How much is shipping?

How long does shipping take?

Do I have to be home to receive my order?

The address on my order is wrong. How do I change this?

How do I track my order?

Shipping and Delivery

What is the returns process?

What is your refund policy?

Returns and Refunds

My alt. is not producing vapour

My alt. lights up and activates when I am not using it

My battery is not lasting as long as it used to

My alt. Pod and device connection isn't stable

How To Unlock Your Vape

My alt. Pods are leaking

My alt. Pods appear to be blocked

There is liquid on the inside of my sealed alt. Pod pack

My alt. Pod tastes burnt but there is liquid in the pod

alt. Pods

Important information about subscriptions.

Subscriptions

What are the benefits of alt?

How long does a pod last?

What are the ingredients in alt. pods?

How long does an alt. battery last?

What type of testing have you completed with the alt. device?

What are your manufacturing standards?

Why should we trust your e-liquid formulation?

Product Information

Is alt. cheaper than smoking?

Is alt. healthier than smoking?

Vaping Information

I can't verify my ID?

I'm having trouble redeeming my scratch card

Website Information

How do I join alt. Perks?

My alt. Perks unique code is not working

Can I redeem multiple FREE alt. Pod packs in one order?

I didn't receive an order confirmation email? Was my perks order placed?

Are there shipping costs?

Do I have to enter in all 10 codes at once?

Do I have to create an account to participate in alt. Perks?

alt. Perks

Can I change or cancel my order after purchasing online?

Orders

What payment methods does alt. accept?

Does alt. accept Afterpay or layby?

Payments

Privacy Policy

Terms and Conditions

Policies

My alt. is not chargingUpdated 4 days ago