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Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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alt.

<p>Lithium ion batteries all lose capacity over time. This is the same as mobile phones. If you have had your alt. for some time it is reasonable to expect a decrease in duration of the battery. However, if your alt. is new and you are experiencing short battery life please contact customer service.</p>

Lithium ion batteries all lose capacity over time. This is the same as mobile phones. If you have had your alt. for some time it is reasonable to expect a decrease in duration of the battery. However, if your alt. is new and you are experiencing shor

My battery is not lasting as long as it used to

Troubleshooting

alt. Device

How much is it to ship to New Zealand?

When will my order be shipped?

Do you ship to Australia or Internationally?

Do I have to be home to receive my order?

Shipping and Delivery

What is the returns process?

What is your refund policy?

Returns and Refunds

My alt. is not producing vapour

My alt. is not charging

My alt. lights up and activates when I am not using it

My alt. pod and device connection isn't stable

How To Unlock Your Disposable Vape

My alt. pods are leaking

My alt. pods appear to be blocked

There is liquid on the inside of my sealed alt. pod pack

My alt. pod tastes burnt but there is liquid in the pod

alt. Pods

Why subscribe?

How do I subscribe to a product?

How do I change or cancel my subscription?

Can I change my order frequency or pause my subscription?

I accidentally created a subscription. What do I do?

I received a payment failed email.

I received an out-of-stock email.

There is a promotion on the product I subscribe to. Can I get it on top of my 10% off discount?

Subscriptions

What are the benefits of alt?

How long does a pod last?

What are the ingredients in alt. pods?

How long does an alt. battery last?

What type of testing have you completed with the alt. device?

What are your manufacturing standards?

Why should we trust your e-liquid formulation?

Product Information

Is alt. cheaper than smoking?

Is alt. healthier than smoking?

Vaping Information

I can't verify my ID?

I'm having trouble redeeming my scratch card

How do I join alt. perks?

Website Information

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My battery is not lasting as long as it used toUpdated 2 years ago