Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.

Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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alt.

You must have a free pod pack card to redeem your free pod pack. You will find this inside selected alt. kit boxes alongside the instruction manual.Scratch to reveal your code and enter it on the <a class="fr-strong" href="https://getalt.co.nz/pages/register" rel="noopener noreferrer" target="_blank">Register Your alt. page.</a>If you are still having trouble please contact customer support.

You must have a free pod pack card to redeem your free pod pack. You will find this inside selected alt. kit boxes alongside the instruction manual. Scratch to reveal your code and enter it on the Register Your alt. page. If you are still having trou

I'm having trouble redeeming my scratch card

Website Information

How much is it to ship to New Zealand?

When will my order be shipped?

Do you ship to Australia or Internationally?

Do I have to be home to receive my order?

Shipping and Delivery

What is the returns process?

What is your refund policy?

Returns and Refunds

My alt. is not producing vapour

My alt. is not charging

My alt. lights up and activates when I am not using it

My battery is not lasting as long as it used to

My alt. pod and device connection isn't stable

How To Unlock Your Disposable Vape

alt. Device

My alt. pods are leaking

My alt. pods appear to be blocked

There is liquid on the inside of my sealed alt. pod pack

My alt. pod tastes burnt but there is liquid in the pod

alt. Pods

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Why subscribe?

How do I subscribe to a product?

How do I change or cancel my subscription?

Can I change my order frequency or pause my subscription?

I accidentally created a subscription. What do I do?

I received a payment failed email.

I received an out-of-stock email.

There is a promotion on the product I subscribe to. Can I get it on top of my 10% off discount?

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What are the benefits of alt?

How long does a pod last?

What are the ingredients in alt. pods?

How long does an alt. battery last?

What type of testing have you completed with the alt. device?

What are your manufacturing standards?

Why should we trust your e-liquid formulation?

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Is alt. cheaper than smoking?

Is alt. healthier than smoking?

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I'm having trouble redeeming my scratch cardUpdated a year ago