alt. logo
alt. logo

All articles

Do I have to be home to receive my order?Updated a year ago

All orders are sent with 18+ stickers meaning ID must be sighted on delivery; this means orders cannot be left by the courier unattended.

alt. cannot arrange for parcels to be left as an ATL (authority to leave) or remove the requirement for a signature.

If you have missed your delivery, please get in touch with NZPost direct for further assistance regarding your delivery.

Was this article helpful?