Vape device warranty information

All vape devices come with a 6-month warranty from the original date of purchase.

Devices that fall outside of this period are not covered by our warranty.

Warranty does not cover:

• Incorrect use of vape device (including but not limited to incompatible pods, incorrectly charging device, modifying your device)
• Water damage
• Intentional damage
• Accidental damage (e.g. dropping your device)
• Wear & tear.

We do not offer a warranty on pods, or vaping accessories due to Health & Safety purposes.

You must provide proof of purchase in a receipt form to allow for a successful warranty claim.

Per our Returns Policy, alt. may request that faulty devices be returned for testing (this can take up to 3 business days). Be sure to read through our Returns and Refunds policy for more information.

Please visit our ‘Contact Us’ page with any queries regarding warranty information, returns or refunds.