Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.

Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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alt.

<p>Most orders will be shipped the same day if ordered before 2pm. All orders are sent overnight by courier (except rural addresses). Estimated shipping times do not include warehouse processing times, and during busier seasons, we cannot always guarantee overnight shipping. All orders are signature required, and you must show identification on receipt to prove you are over 18 years old.</p>

Most orders will be shipped the same day if ordered before 2pm. All orders are sent overnight by courier (except rural addresses). Estimated shipping times do not include warehouse processing times, and during busier seasons, we cannot always guarant

When will my order be shipped?

Shipping and Delivery

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Returns and Refunds

My alt. is not producing vapour

My alt. is not charging

My alt. lights up and activates when I am not using it

My battery is not lasting as long as it used to

My alt. pod and device connection isn't stable

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alt. Device

My alt. pods are leaking

My alt. pods appear to be blocked

There is liquid on the inside of my sealed alt. pod pack

My alt. pod tastes burnt but there is liquid in the pod

alt. Pods

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Subscriptions

What are the benefits of alt?

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How long does an alt. battery last?

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What are your manufacturing standards?

Why should we trust your e-liquid formulation?

Product Information

Is alt. cheaper than smoking?

Is alt. healthier than smoking?

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When will my order be shipped?Updated 6 months ago