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Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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alt.

All lithium ion batteries used in alt. devices undergo electrical testing to ensure they are of the highest quality.alt. Batteries have safety functionality including overcharge protection, auto shut-off, and low voltage protection.alt. is compliant with global electrical safety standards including ROHS and CE. alt. batteries are certified to the following electrical standards: IEC 60335-1:2010, IEC 60335-1:2010/AMD:2013, IEC 60335-1:2010/AMD2:2016

All lithium ion batteries used in alt. devices undergo electrical testing to ensure they are of the highest quality. alt. Batteries have safety functionality including overcharge protection, auto shut-off, and low voltage protection. alt. is complian

What type of testing have you completed with the alt. device?

Product Information

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Returns and Refunds

My alt. is not producing vapour

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My alt. lights up and activates when I am not using it

My battery is not lasting as long as it used to

My alt. pod and device connection isn't stable

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alt. Device

My alt. pods are leaking

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There is liquid on the inside of my sealed alt. pod pack

My alt. pod tastes burnt but there is liquid in the pod

alt. Pods

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What type of testing have you completed with the alt. device?Updated a year ago