Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.

Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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alt.

alt. is the solution for anyone looking to switch from combustible cigarettes. 1. Accessibilityalt. is available in a growing number of stores throughout New Zealand, not just at specialist vape shops. In most places you buy cigarettes you can now choose to purchase alt. instead. 2. Ease of Usealt. is incredibly simple to use. Once you have used all the liquid in the pod just replace the used pod with a new pod and begin using the device again. Plug in the Micro USB to charge. 3. Effectivenessalt. uses a proprietary nicotine blend that provides similar satisfaction to conventional cigarettes should you decide to choose a nicotine variant. alt. is also available in zero nicotine.

alt. is the solution for anyone looking to switch from combustible cigarettes. 1. Accessibility. alt. is available in a growing number of stores throughout New Zealand, not just at specialist vape shops. In most places you buy cigarettes you can now

What are the benefits of alt?

Product Information

How much is it to ship to New Zealand?

When will my order be shipped?

Do you ship to Australia or Internationally?

Do I have to be home to receive my order?

Shipping and Delivery

What is the returns process?

What is your refund policy?

Returns and Refunds

My alt. is not producing vapour

My alt. is not charging

My alt. lights up and activates when I am not using it

My battery is not lasting as long as it used to

My alt. pod and device connection isn't stable

How To Unlock Your Disposable Vape

alt. Device

My alt. pods are leaking

My alt. pods appear to be blocked

There is liquid on the inside of my sealed alt. pod pack

My alt. pod tastes burnt but there is liquid in the pod

alt. Pods

Troubleshooting

Why subscribe?

How do I subscribe to a product?

How do I change or cancel my subscription?

Can I change my order frequency or pause my subscription?

I accidentally created a subscription. What do I do?

I received a payment failed email.

I received an out-of-stock email.

There is a promotion on the product I subscribe to. Can I get it on top of my 10% off discount?

Subscriptions

How long does a pod last?

What are the ingredients in alt. pods?

How long does an alt. battery last?

What type of testing have you completed with the alt. device?

What are your manufacturing standards?

Why should we trust your e-liquid formulation?

Is alt. cheaper than smoking?

Is alt. healthier than smoking?

Vaping Information

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I'm having trouble redeeming my scratch card

How do I join alt. perks?

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What are the benefits of alt?Updated a year ago