Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.

Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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alt.

<p><span id="isPasted" style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We always aim to ensure that our pods are in stock, as we know how important it is for our customers to get refills. In the rare instance that the product is out of stock, we will skip your upcoming order. Once the product is back in stock, we will refill your subscription the next time it is due to run. You are welcome to contact our customer service team, and they will be able to let you know when stock is expected to arrive.</span></p>

We always aim to ensure that our pods are in stock, as we know how important it is for our customers to get refills. In the rare instance that the product is out of stock, we will skip your upcoming order. Once the product is back in stock, we will r

I received an out-of-stock email.

Subscriptions

How much is it to ship to New Zealand?

When will my order be shipped?

Do you ship to Australia or Internationally?

Do I have to be home to receive my order?

Shipping and Delivery

What is the returns process?

What is your refund policy?

Returns and Refunds

My alt. is not producing vapour

My alt. is not charging

My alt. lights up and activates when I am not using it

My battery is not lasting as long as it used to

My alt. pod and device connection isn't stable

How To Unlock Your Disposable Vape

alt. Device

My alt. pods are leaking

My alt. pods appear to be blocked

There is liquid on the inside of my sealed alt. pod pack

My alt. pod tastes burnt but there is liquid in the pod

alt. Pods

Troubleshooting

Why subscribe?

How do I subscribe to a product?

How do I change or cancel my subscription?

Can I change my order frequency or pause my subscription?

I accidentally created a subscription. What do I do?

I received a payment failed email.

There is a promotion on the product I subscribe to. Can I get it on top of my 10% off discount?

What are the benefits of alt?

How long does a pod last?

What are the ingredients in alt. pods?

How long does an alt. battery last?

What type of testing have you completed with the alt. device?

What are your manufacturing standards?

Why should we trust your e-liquid formulation?

Product Information

Is alt. cheaper than smoking?

Is alt. healthier than smoking?

Vaping Information

I can't verify my ID?

I'm having trouble redeeming my scratch card

How do I join alt. perks?

Website Information

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Policies

I received an out-of-stock email.Updated a year ago