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Find more information on our subscription service - Autoorder

Why subscribe?

You'll get 10% off every order. An alt. Subscription is the smarter way to shop. Save time, money and effort! Get free shipping on all repeat orders, and never run out of your favourite pods again. Just set and forget and let us do the work for you!.

How do I subscribe to a product?

Setting up an alt. subscription is easy, simply head to our flavours page and browse our range of alt. Pods. When you’ve decided on which alt. Pod flavours you’d like to subscribe to, go to the product page, select the nicotine strength and quantity

How do I change or cancel my subscription?

It’s easy. Just follow the steps below:. You can make the changes below:. NOTE: To pause or skip your subscription, you will need to change your order date to the next time you would like to run. Please remember that the order date does not allow tim

Can I change my order frequency or pause my subscription?

To PAUSE your subscription, login into your account and go to 'Manage Subscription'. Then click CANCEL subscription. You can restart the same subscription through your account any time after. To SKIP your subscription, go to 'Next Order Date'. Set th

I accidentally created a subscription. What do I do?

If you haven't received the order, you can cancel your subscription by following the instructions below:. If it is too late and you have already received the product and would like to return it, please contact our customer service team. Please be sur

I received a payment failed email.

You will receive a payment failed email when your credit card expires, if there are insufficient funds, or if you remove your credit card information from your account. We will re-attempt to place your order 3 times (on your selected order frequency

I received an out-of-stock email.

We always aim to ensure that our pods are in stock, as we know how important it is for our customers to get refills. In the rare instance that the product is out of stock, we will skip your upcoming order. Once the product is back in stock, we will r

There is a promotion on the product I subscribe to. Can I get it on top of my 10% off discount?

Unfortunately, most of the time, our promotions are not valid with a subscription order. We will state this in the terms and conditions of the promotion. However, with 10% off every subscription order, there’s no need for a promotion when you’re savi