Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.

Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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alt.

You will receive a payment failed email when your credit card expires, if there are insufficient funds, or if you remove your credit card information from your account. We will re-attempt to place your order 3 times (on your selected order frequency date). After 3 failed re-attempts, we will assume you do not want to continue with your subscription, and we will cancel your subscription order.Your old subscriptions will continue to show in your account under &apos;My Subscriptions&apos; if you want to reactivate them.

You will receive a payment failed email when your credit card expires, if there are insufficient funds, or if you remove your credit card information from your account. We will re-attempt to place your order 3 times (on your selected order frequency

I received a payment failed email.

Subscriptions

How much is it to ship to New Zealand?

When will my order be shipped?

Do you ship to Australia or Internationally?

Do I have to be home to receive my order?

Shipping and Delivery

What is the returns process?

What is your refund policy?

Returns and Refunds

My alt. is not producing vapour

My alt. is not charging

My alt. lights up and activates when I am not using it

My battery is not lasting as long as it used to

My alt. pod and device connection isn't stable

How To Unlock Your Disposable Vape

alt. Device

My alt. pods are leaking

My alt. pods appear to be blocked

There is liquid on the inside of my sealed alt. pod pack

My alt. pod tastes burnt but there is liquid in the pod

alt. Pods

Troubleshooting

Why subscribe?

How do I subscribe to a product?

How do I change or cancel my subscription?

Can I change my order frequency or pause my subscription?

I accidentally created a subscription. What do I do?

I received an out-of-stock email.

There is a promotion on the product I subscribe to. Can I get it on top of my 10% off discount?

What are the benefits of alt?

How long does a pod last?

What are the ingredients in alt. pods?

How long does an alt. battery last?

What type of testing have you completed with the alt. device?

What are your manufacturing standards?

Why should we trust your e-liquid formulation?

Product Information

Is alt. cheaper than smoking?

Is alt. healthier than smoking?

Vaping Information

I can't verify my ID?

I'm having trouble redeeming my scratch card

How do I join alt. perks?

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I received a payment failed email.Updated a year ago