Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.

Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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<a href="https://getalt.co.nz/pages/perks" style=" text-decoration: none;" title="Link to: alt. Perks">alt. Perks</a> orders ship for&#xA0;free to urban areas around New Zealand. Standard overnight shipping of $4.50 applies to all other orders under $40. Orders over $40 are free. Rural delivery addresses have a surcharge of $7.All orders are sent with 18+ stickers meaning ID must be sighted on delivery; this means orders cannot be left by the courier unattended.alt. cannot arrange for parcels to be left as an ATL (authority to leave) or remove the requirement for a signature.If you have missed your delivery, please get in touch with NZPost direct for further assistance regarding your delivery.Note: There is a flat rate shipping charge of $10 for the VapeCycle Home Collection Bin.

alt. Perks orders ship for free to urban areas around New Zealand. Standard overnight shipping of $4.50 applies to all other orders under $40. Orders over $40 are free. Rural delivery addresses have a surcharge of $7. All orders are sent with 18+ sti

How much is it to ship to New Zealand?

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Returns and Refunds

My alt. is not producing vapour

My alt. is not charging

My alt. lights up and activates when I am not using it

My battery is not lasting as long as it used to

My alt. pod and device connection isn't stable

How To Unlock Your Disposable Vape

alt. Device

My alt. pods are leaking

My alt. pods appear to be blocked

There is liquid on the inside of my sealed alt. pod pack

My alt. pod tastes burnt but there is liquid in the pod

alt. Pods

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I accidentally created a subscription. What do I do?

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There is a promotion on the product I subscribe to. Can I get it on top of my 10% off discount?

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How long does an alt. battery last?

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Is alt. cheaper than smoking?

Is alt. healthier than smoking?

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How much is it to ship to New Zealand?Updated 2 months ago