Information on troubleshooting your alt. pods
alt. pods can leak due to rough handling in transit, exposure to sunlight or other heat sources, build up of condensation in the airflow tube and other instances through normal use. It is important to note that a small amount of leakage is not genera
If you find it hard to draw from your alt. then the first thing you need to check is the base of the alt. pod and the inside of the alt. device where the pod is inserted into the device. Check for any obstruction that can be caused by foreign materia
Liquid on the inside of your sealed alt. pod pack is often due to mishandling during transit. A crushed alt. pod pack can cause liquid to seep into the packaging. Simply clean the alt. pod with a paper towel. Check the alt. pod for liquid inside the
If your pod has a burnt taste (similar to when an alt. pod is empty) but there is still a lot of liquid in the alt. pod please contact customer service.