Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.

Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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alt.

You can&#xA0;<a href="https://getalt.co.nz/blogs/news/new-vaping-regulations" style=" text-decoration: none;">read our blog for more information on the new vape laws</a> and&#xA0;<a href="https://getalt.co.nz/blogs/news/transitioning-from-disposable-pod-vapes-in-2025-discover-alt-pods-and-devices" style=" text-decoration: none;">transitioning from disposables to pod vapes</a>,&#xA0;or contact our friendly customer service team.&#xA0;

You can read our blog for more information on the new vape laws and transitioning from disposables to pod vapes, or contact our friendly customer service team.

Where Can You Find More Information?

Vape Laws 2025 – Disposable Vape Ban & Transition Support

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How long does shipping take?

Do I have to be home to receive my order?

The address on my order is wrong. How do I change this?

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Shipping and Delivery

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What is your refund policy?

Returns and Refunds

What’s Changing?

What Does This Mean for You?

My alt. is not producing vapour

My alt. is not charging

My alt. lights up and activates when I am not using it

My battery is not lasting as long as it used to

My alt. Pod and device connection isn't stable

How To Unlock Your Vape

alt. Device

My alt. Pods are leaking

My alt. Pods appear to be blocked

There is liquid on the inside of my sealed alt. Pod pack

My alt. Pod tastes burnt but there is liquid in the pod

alt. Pods

Troubleshooting

How long does a pod last?

What are the ingredients in alt. Pods?

How long does an alt. Battery last?

What type of testing have you completed with the alt. Device?

What are your manufacturing standards?

Why should we trust your e-liquid formulation?

Product Information

I can't verify my ID?

Why can I no longer redeem a Pod pack for registering my alt.?

Website Issue Troubleshooting

Website Information

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alt. Perks Has Ended

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Does alt. accept Afterpay or Layby?

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Where Can You Find More Information?Updated 2 months ago