Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.

Our customer service team are available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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You can&#xA0;<a href="https://getalt.co.nz/blogs/news/new-vaping-regulations" style=" text-decoration: none;">read our blog for more information on the new vape laws</a> and&#xA0;<a href="https://getalt.co.nz/blogs/news/transitioning-from-disposable-pod-vapes-in-2025-discover-alt-pods-and-devices" style=" text-decoration: none;">transitioning from disposables to pod vapes</a>,&#xA0;or contact our friendly customer service team&#xA0;<a href="https://help.vapo.co.nz/en-US/contact">here</a>. Or, look for the &#x2018;chat&#x2019; &#x1F4AC; icon in the left-hand corner of your screen.<style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 20.0px 'Helvetica Neue'} span.s1 {font: 20.0px '.Apple Color Emoji UI'}</style>

You can read our blog for more information on the new vape laws and transitioning from disposables to pod vapes, or contact our friendly customer service team here. Or, look for the ‘chat’ 💬 icon in the left-hand corner of your screen.

Where Can You Find More Information?

Vape Laws 2025 – Disposable Vape Ban & Transition Support

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My alt. is not producing vapour

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How To Unlock Your alt. Vape

alt. Device

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Where Can You Find More Information?Updated 5 days ago